Uni-Pay is the international payment solution for education providers and their students

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Section 1. General Uni-Pay Questions

Section 2. Registration with Uni-Pay

Section 3. Logging into my Uni-Pay

Section 4. Payment options, charges and currency queries

Section 5. Questions about paying by Bank Transfer

Section 6. Questions about paying by Credit Card

Section 1. General Uni-Pay Questions

How do I contact Uni-Pay?
You can contact Uni-Pay between the hours of 09:00-17:00 (British Summer Time BST) Monday to Friday by email: customerservice@uni-pay.net or phone: +44 (0) 845 864 5190.

Where is Uni-Pay based?
The Uni-Pay address is Unit 2 Olympic Way, Warrington, WA2 0YL, United Kingdom.

Can I pay for more than one student at the same time?
No each student will need to register separately, using different email addresses.

I'm clicking on the 'Next' button, but nothing is happening.
This may be due to the internet browser that you are using.  Uni-Pay recommends that you use the latest version of Internet Explorer.

Why haven't I received any emails from Uni-Pay?
Please check your junk mail or spam folder.

If you still believe that you have not received any Uni-Pay emails, the customer services team can be contacted on customerservice@uni-pay.net

I'm a new school
If you are new to Uni-Pay, please refer to our school user guides for support with managing your account, or contact our team by email customerservice@uni-pay.net or phone: +44 (0) 845 8645190 during office hours: 09:00-17:00 Monday to Friday.

Section 2. Registration with Uni-Pay

I am a student, how do I register with Uni-Pay?
There are two ways in which you can register with Uni-Pay:

• By accessing your schools Uni-Pay link, which may be available on their website.
• By using the link in a email you may receive from your school advising of the amount that you are due to pay.

To register please follow the instructions on the website which will guide you through a step by step wizard.

I have registered after receiving the email that informed me that I had a balance due, but there is no amount outstanding on my account?
Please check that the details you have entered match the details provided to the school.  Any discrepencies in email address, student number, your date of birth or surname will prevent successful registration.

Alternatively please contact your school or customerservice@uni-pay.net for assistance with this.

Why can't I get past the registration page?
This may be due to the internet browser that you are using.  Uni-Pay recommends that you use the latest version of Internet Explorer.

Section 3. Logging into my Uni-Pay

I have forgotten my password.
There is a forgotten password tool on the Uni-Pay site.  Please enter your username where requested and click 'submit'.  You will receive an email from Uni-Pay with your new password. 

I have forgotten my username.
Your username is the email address that you used to register with when you opened your Uni-Pay account.

How do I change my username?
How do I change my email address?
How do I change my password?

You can change your username, email address and password by clicking into the 'My Profile' section of your Uni-Pay account.  Click 'edit' to make the change, and 'save' to confirm the changes.

Section 4. Payment options, charges and currency queries

What payment methods does Uni-Pay offer?
You can make your payment through Uni-Pay by credit card, or by bank transfer.

What currencies does Uni-Pay accept payment in?
Please click here to refer to the Uni-Pay website  for the latest list of currencies and countries.

Why can't I pay in my currency?
If your currency if not available an alternative can be selected.

Please click here for the latest list of currencies and countries available to you.

How do I pay in a different currency?
If you wish to pay in a different currency on your bank transfer click here

If you wish to pay in a different currency on your credit card click here

What do you charge?
Uni-Pay charges a standard administration fee of £7 (or the equivalent in your currency) on all transactions.

Can I expect any other charges?
If you pay by credit card you will be charged a credit card commission fee that is from your card issuer, in addition to the Uni-Pay fee.  

The rates of the credit card charges vary depending on what card issuer you are using (e.g. VISA, MasterCard or American Express).

The credit card charge amount will be clearly shown before you complete your transaction.

Where does Uni-Pay get their exchange rates?
Uni-Pay's competitive exchange rates are provided by our banking partner. 

What if I want a refund?
Please contact your language school or university.

Uni-Pay can only process a refund if the request is made from your language school or university, therefore please contact them to request a refund.

In most cases, your refund will be paid in the currency you made the payment in.  The amount we refund is based on the current exchange rates, so may differ from the amount of the original payment.

You will also be refunded by the same method you made your original payment in.  However please note that for anti-money laundering purposes we may ask you for proof of your identity such as a copy of your passport.

Please do not contact your credit card provider to arrange a refund unless you are concerned that a fraudulent transaction has been carried out using your card.

When is my school advised of my payment?
If you have made a payment your school will be advised by statement within 24 hours.  Your school is also able to login at anytime to view payments received.

Can I pay for more than one student at the same time?
No you will need to register each student separately, using different email addresses.

Section 5. Questions about paying by Bank Transfer

I have completed the bank transfer from my bank, why is it still showing as outstanding on Uni-Pay?
Bank transfers can take a few days to show in Uni-Pay's bank account. Once the money is in our account, we will acknowledge your payment on Uni-Pay and you will receive an email from us to confirm the payment. 

Please allow at least four days from the date that you made the payment, if you have still not received a confirmation from us and your account is still showing as outstanding, please email customerservice@uni-pay.net.

I paid the full amount at my bank. Why have I received an email advising me that I still owe money?
Uni-Pay receipts the amount that is received into the Uni-Pay bank account, before sending the payment onto the school.  If there are any bank charges that are deducted from the payment before it reaches our account then you are required to pay the shortfall.

All bank charges are to be paid by the student, please refer to our terms and conditions <link>

To make the payment for the outstanding amount please kindly log into your account to enter a new transaction for the balance due and make payment.

If you have paid the wrong currency into our bank account, the bank will have applied its own exchange rates and therefore Uni-Pay will not have received the correct amount.

I originally wanted to pay by bank transfer but now I want to cancel my bank transfer transaction on Uni-Pay in order to make a credit card payment, what do I do?

Please email customerservice@uni-pay.net with your request.

How do I pay in a different currency when paying by bank transfer?
You can select a different country and bank account at stage 4 of the payment process.

Why does my account still say there is an amount outstanding when I have already entered a transaction?
Once you have confirmed your bank transfer, you will still need to make a payment into our bank account using the bank details emailed to you, via internet banking or by visiting your bank.  Please always pay in the currency of the bank account.  If you wish to pay in another currency, see FAQ: How do I pay in a different currency?

Where do I get your bank details from?
You will receive an email entitled Uni-Pay Payment Pending, that will include a PDF attachment that will have all of the bank details you will need.

If you have not received the email refer to FAQ: Why haven't I received any emails from Uni-Pay?

Section 6. Questions about paying by Credit Card

My credit card has been declined, what do I do?
Check that you have entered the correct details e.g. name, address and credit card details.  The address entered when making the payment must be the address of the cardholder.

Please contact your card issuer in order to advise them that you will be making a payment online to a company within the UK for overseas Language School or University fees.

If you have tried more than three times to make payment on the same card, and it has been declined each time, your card will have been marked as fraudulent, and you will not be able to use the same card for at least 24 hours.

If you are still unsuccessful, please select a different payment option, or pay with a different credit card.

Why is the page not completing when I am making a payment by credit card?
This may be due to the internet browser that you are using.  Uni-Pay recommends that you use the latest version of Internet Explorer.

How do I pay in a different currency if I'm paying by credit card?
As the currency of your payment is linked to your country of residence, you will need to change your country of residence on your profile page to the country of the currency you wish to pay in. E.g. if you wish to pay in GBP, change you country of residence to United Kingdom, this will enable to make a credit card payment in GBP. 

Please remember to change your country of residence back to the correct one after completing your transaction. 

Please check our website for which currencies we accept for credit cards - click here to view the currencies